Contact
When should you contact us?
Contact us when you need:
- the latest Aino LifeOS desktop installer
- Aino LifeOS Pro purchase or activation help
- to update your waitlist platform or use case
- help opening a vault, migrating from Obsidian, or using the example vault
- to report a bug, documentation issue, or product suggestion
Tip
If you are just learning Aino for the first time, start with Getting Started and Open the Example Vault. Those pages walk through the basic workflow first.
Contact channels
- Discord: Join our Discord server
- Email: quanruzhuoxiu@gmail.com
What to include
To help us respond faster, include:
- your platform: macOS / Windows / Linux / iOS / Android
- what you are trying to do: try the desktop app, purchase, activate, migrate from Obsidian, open the example vault, or report a problem
- for bugs: screenshots, error messages, and reproduction steps
- for purchase or activation: how many devices you expect to use and your main use case
Installer access, purchase activation, and vault-opening issues are prioritized. Community channels and email both work; email is better for purchase, activation, and support requests with screenshots.